Welcome to AIOSOL. By accessing or using our website located at aiosol.io, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of the Terms, then you may not access the Service.

1. Acceptance of Terms

By accessing and using the Service, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

3. User Accounts

• Registration: You may be required to create an account to access certain features of the Service. You agree to provide accurate and complete information during registration.
• Security: You are responsible for safeguarding your account password and for any activities under your account.
• Termination: We reserve the right to terminate your account at our discretion without notice if you violate these Terms.

4. Purchases and Payments

• Pricing: All prices are listed in BDT and are subject to change without notice.
• Payment: Payments must be made through the methods specified on the Service.

4.1. Refunds

Refund policies are outlined in our Refund Policy, which is incorporated herein by reference:

• General Refund Policy

• We offer refunds for software subscription purchases under specific conditions as outlined below. By purchasing a subscription, you agree to this Refund Policy.
  • Eligibility for Refunds

• 7-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 7 days of the purchase date.
• First-Time Purchasers: Refunds are available only for first-time purchasers of a subscription plan. Renewals and subsequent subscriptions are non-refundable.
• Technical Issues: If you experience technical issues that we are unable to resolve within a reasonable time frame, you may be eligible for a refund.

• Non-Refundable Circumstances

• Refunds will not be issued in the following cases:

• Violation of Terms: If you violate our Terms and Conditions or End User License Agreement (EULA), you forfeit any right to a refund.
• Change of Mind: Refunds are not provided for situations involving a change of mind after the refund eligibility period.
• Partial Use: No refunds will be issued for partial use of the subscription period.

• How to Request a Refund

• To request a refund, please follow these steps:

• Contact Support: Contact our customer support team with the subject line “Refund Request – [Your Order Number]”.
• Provide Details: Include your name, contact information, purchase date, and the reason for the refund request.
• Submission Deadline: Refund requests must be submitted within the eligibility period specified above.

• Refund Process

• Review Period: Upon receiving your refund request, we will review it and notify you of the approval or rejection within [15] working days.
• Refund Method: Approved refunds will be processed to the original method of payment.
• Processing Time: Refunds may take [7-10] working days to appear on your account, depending on your financial institution.

• Subscription Cancellation

• No Prorated Refunds: We do not offer prorated refunds for canceled subscriptions.

• Exceptions

• In certain exceptional circumstances not covered above, refunds may be granted at our sole discretion.
  • Changes to This Refund Policy
• We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes signifies your acceptance of the new policy.

5. Software Licenses

• Grant of License: Upon purchase, we grant you a non-exclusive, non-transferable license to use the software according to the terms specified in the End User License Agreement (EULA).
• Restrictions: You may not modify, distribute, or reverse engineer the software unless expressly permitted by the EULA.

6. Intellectual Property Rights

• Ownership: All content on the Service, including text, graphics, logos, and software, is the property of AIOSOL or its content suppliers and is protected by intellectual property laws.
• Trademarks: AIOSOL and associated logos are trademarks of AIOSOL. Unauthorized use is prohibited.

7. User Conduct

You agree not to use the Service for any unlawful purpose or in a way that inhibits others from using the Service. Prohibited activities include but are not limited to:

• Posting harmful or illegal content.
• Attempting to interfere with the Service’s security features.
• Engaging in any form of data extraction or data mining.

8. Third-Party Links

The Service may contain links to third-party websites or services not owned or controlled by us. We have no control over and assume no responsibility for the content or practices of any third-party sites.

9. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no warranties, expressed or implied, regarding the Service, including but not limited to the accuracy, reliability, or availability of the Service.

10. Limitation of Liability

In no event shall AIOSOL, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless AIOSOL from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of the Service.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes signifies your acceptance of the new Terms.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason whatsoever, including without limitation if you breach the Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in effect.

16. Entire Agreement

These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.

17. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info.aiosol@gmail.com
• Address: Suite # E3A, House # 567-569, Road # 9, Avenue # 3, DOHS Mirpur, Dhaka-1216, Bangladesh.
• Phone: +880 1710-516652